Engineer scheduling, tickets and WhatsApp in one screen
€14 per month
Drag work orders into the weekly schedule per engineer, track faults as tickets with an SLA and keep the customer informed via WhatsApp or e-mail. The engineer sees the day in the app, the planner sees who is where.
What it looks like
Planning & work orders
J. de Vries — CCTV maintenance
09:00
M. Bakker — fire alarm fault
11:30
Team A — new-build handover
14:00
work order straight to the phone
Indicative screen — the same look and feel on desktop, tablet and phone.
How it works
- A fault comes in as a ticket, via portal, e-mail or phone.
- You drag the ticket to an engineer and time slot; the customer is notified automatically.
- The engineer completes in the app; the ticket closes and the SLA time is recorded.
What you get
- Weekly schedule per engineer
- Ticketing system with SLA
- WhatsApp Business API
- Automatic notifications
Who it is for
- Companies with two or more field engineers
- Companies with an on-call service or SLA contracts
Frequently asked questions
Does the WhatsApp link work with my own number?
Yes, via the WhatsApp Business API on your own business number.
Can the planner allow for travel time?
Yes, the schedule shows travel time between appointments and warns on overlap.
Can I see SLA performance?
Yes, per customer and per period: response time, resolution time and missed SLAs.
Works well with
For these specialisms
Intruder alarm systemsCCTV and video surveillanceFire detection and evacuation systems
Price per company per month, excluding VAT; no per-user price. Cancel monthly.